1 – Statement of Intent

The purpose of this policy is to be transparent about how Minerva Learning will collect, use and protect the personal information you provide to us whether online, via phone, email or in any other correspondence. Personal data is information that relates to identifiable living individuals. Minerva Learning will act in accordance with current legislation and to meet current best practice with regard to the processing of personal data. We are committed to safeguarding your personal information. If you have any queries about this privacy policy, please contact our Data Protection Officer: Ruth Baker-Leask, 37 Western Road, Stourbridge, West Midlands DY8 3XU or email enquiry@minervalearning.co.uk


2 – What personal information we collect about you and how we collect it

In any contact you have with Minerva Learning, you may provide certain personal data to us which we will compile and process in accordance with this Privacy Policy. By providing this information you agree to its use and storage in accordance with the provisions of this Privacy Policy. For example this may occur when you:

  • contact us by email or phone;

  • visit/sign into our website;

  • register to access for one of our products (e.g. our Domain Game resources);

  • purchase one of our services (e.g. book a place on one of our CPD events);

  • request to be kept up-to-date about our products, services and training when completing an evaluation form at one of our CPD events: or 

  • take part in market research


When you do so, we may ask for personal information, like your name, postal address, email address and telephone number.


2.1 – Debit and credit card information.

We do not keep records of your financial information. We will issue invoices to you for any services you have procured from Minerva Learning and these will be paid by either a BACS transfer or cheque.


3 – How we use your personal information

We will use your personal information to enable us to provide our services to you and enable you to use our website, including for the following purposes:

  • to authenticate your identity and administer your Minerva Learning account;

  • to personalise aspects of our services (e.g. our website);

  • to deal with your enquiries and requests; and

  • to process your orders for any services that you purchase from us (e.g. booking a place on one of our CPD events). 


Additionally where you have provided us with consent, we will also use your personal information for certain other purposes, including:

  • to provide you with updates about developments to our website, products, services and training we offer;

  • to carry out market research or surveys by email;

  • for marketing and strategic development purposes, (e.g. inform you of new services or offers) 


It is your responsibility to ensure that any information submitted as part of your Minerva Learning user account is accurate and up-to-date.


3.1 – How to opt-out of marketing

If you have elected to receive information about our products or services from us via email or direct mail and would like at any time to unsubscribe from this service, please email us at enquiry@minervalearning.co.uk or click on the “unsubscribe” link at the bottom of any email correspondence you receive from us.


4 – Our legal basis for collecting and using your personal data

We are required to collect and use personal information in accordance with, and in a manner justified by, the Data Protection Legislation. In doing so, we rely on one or more of the following grounds to legally collect and use your personal information:

  • we may process your personal information when it is necessary for the performance of the contract you have with us (e.g.to provide our services to you);

  • we may process your personal information where you have consented for us doing so; and/or

  • we may process your personal information it is in our legitimate interests to do so (e.g. inform you of new services or offers); and   

  • for the proper keeping of business records.


Where we rely on your consent to process any of your personal information, you make revoke your consent at any time.


5 – Who has access to your personal information?

Our staff have controlled access to your information to be able to provide you with products and services. We will not sell or pass on personal contact details to any organisation for commercial purposes and will not do so in future without asking you for a specific opt-in to that scheme. 


We may also share your personal information with third party processors or suppliers that we work with to provide services to us and/or support our offering to you (e.g. email or direct mailings about new CPD courses or updated resources). These third parties may need to process your personal information on our behalf to provide such services. Where this is the case we take great care to only work with reliable third parties who can guarantee the security of your personal information and our business information. These parties simply process personal information on behalf of us and have no right to use, disclose or transfer your personal information in any other way.


In some circumstances, we may be required by law to disclose your personal information to third parties, government bodies, law enforcement agencies, and data protection regulators.


6 – How we protect your personal data

We take steps to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your personal information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.


All of your personal information will be stored within The European Economic Area (EAA), we will take all steps reasonably necessary to ensure that your personal information is treated accurately and accordingly with this privacy policy.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your personal information, we cannot guarantee the security of your data transmitted via email and/or our website; any transmission is at your own risk.


7 – Accessing and changing your personal data 

You have the right to see the personal information we hold about you and to ask us to: 

(a) make any changes to ensure that any personal information we hold about you is accurate and up to date; 

(b) erase or stop processing any personal information we hold about you where there is no longer a legal ground for us to hold it; or 

(c) transfer any information we hold about you to a specified third party. 


If you wish to do any of these, contact us using the details set out below


If you make a request for this information by email we may ask you for proof of identity and for other information that will help to locate the data you are requesting. 


8 – Links to other websites

Our website may, from time to time, contain links to and from the websites of other persons. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for them. Please check those policies  before you submit any personal data to those websites.

9 – Changes to this Privacy Policy

We may amend this Privacy Policy at any time and where we make material changes to it we will provide notice on our website. By continuing to use our services and/or our website, you agree to the updated Privacy Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our services and/or our website.


10 – Your acceptance of these terms

By using our website, you signify your acceptance of this policy, if you do not agree to this policy, please do not use our website. Your continued use of our website following the posting of changes to this policy will be deemed as your acceptance of these changes.


11 – Contacting us

If you have any questions about our privacy policy, the practice of our website or your dealings with this website please get in touch with us by using the contact details below:  


This document was last updated on 10th October 2019